Yext raises $25M to help local businesses get more customer calls

yext-logoYext, a startup trying to offer more effective advertising and analytics for local businesses, has raised $25 million in new funding.

The New York company launched its new service, Yext Calls, at the TechCrunch50 conference two weeks ago. The product is based on two ideas — that most local businesses would rather receive a customer phone call than a click on their website, and that business placing the ad should only pay for calls that might actually make them money. So when someone advertises with Yext, they get a listing at Yext.com, as well as YellowPages, Topix, and other sites, which directs potential customers to call a special number.

yext-callsWhen someone calls that number, they’re connected with the business like normal, but the call is also recorded, analyzed and transcribed. Yext creates an email-style inbox where calls are categorized and searchable, making them much easier to track. And you only have to pay for calls that actually delivered what you wanted, such as an order for a car repair, not for random calls from telemarketers.

Yext got a lot of positive buzz at the TechCrunch conference, not just because people liked its ideas, but also because it says it’s already making $20 million in annual revenue.

The new funding was led by Institutional Venture Partners, with participation from existing backer Sutter Hill Ventures. Yext previously raised $3.5 million.

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About the Author, Anthony Ha

Anthony is VentureBeat's assistant editor, as well as its reporter on enterprise technology, cloud computing, and tech policy. Before joining VentureBeat in 2008, Anthony worked at the Hollister Free Lance, where he won awards from the California Newspaper Publishers Association for breaking news coverage and writing. He attended Stanford University and now lives in San Francisco. Reach him at anthony@venturebeat.com. You can also follow Anthony on Twitter.

  • Even better calls are not the ultimate solution. In the economy where marketing budgets are shrinking the only way to go is the Pay Per Deal advertising model for B2B companies and high ticket B2C firms.